New Patient Payment Program

Beginning August 10, Livingston HealthCare will implement a new patient payment process through a partnership with ClearBalance^®, a company that specializes in healthcare payment programs. The partnership is part of Livingston HealthCare's ongoing commitment to balancing compassionate patient care with responsible financial stewardship, ensuring the organization can continue providing high-quality healthcare services for years to come.

What is the ClearBalance program?

Why is this changing?

Healthcare has changed significantly over the past several years. Today, patients are responsible for a larger portion of their medical costs through deductibles, copays, and coinsurance. At the same time, rural hospitals continue to face rising costs and increasing financial pressures.

As a community-owned, not-for-profit hospital, Livingston HealthCare is committed to providing exceptional care while ensuring we remain financially strong enough to continue serving our community.

Our partnership with ClearBalance creates a more consistent process for managing patient payment plans while allowing us to continue investing in local healthcare.

What is changing?

Beginning August 10, eligible patients will start receiving communication regarding payment plans managed through ClearBalance. Patients who qualify will work directly with ClearBalance to establish structured monthly payment plans.

What is NOT changing?

✓ You will still receive care.

✓ Financial Assistance is still available.

✓ Our commitment to our patients has not changed.

✓ Patient Financial Services is still here to help.

Financial Assistance Still Available

Livingston HealthCare's Financial Assistance Program will continue to be available for patients who qualify. The partnership with ClearBalance does not replace financial assistance and does not change the hospital's commitment to helping eligible patients access the care they need regardless of their financial circumstances.

Livingston HealthCare recognizes that this transition may raise questions and encourages patients to reach out to Patient Financial Services at 406.823.6414 or email PatientPay@LivingstonHealthCare.org.