Volunteers assist patients and employees in various departments of the hospital and clinic. Volunteers may be responsible for escorting, transporting, and assisting patients or visitors; directly supporting employees and clinical staff; assisting community events or large projects on a needs basis. Volunteer commitment is typically at least one shift of 4 hours per week.
Essential Functions, Duties, and Responsibilities
- Greet and provide information to patients and visitors.
- Escort or transport patients and visitors to various departments.
- Assist clinical departments with patient transportation.
- Assist clinical departments including but not limited to: monitoring fall risk patients, help patients fill out meal menu, provide travelling library or read to patients, and assist with patient safety and orientation.
- Assist clinical departments with staff functions including: answering phone calls, restocking medical supplies, wheelchair and transport tracking, and scanning documents.
- Assist with community events or large projects on a needs basis including: Annual Fall Health Festival, Farmers Market, trail maintenance and clean up, gardening and landscaping, and administrative duties.
- Attends orientation and other compliance/privacy/security/educational sessions.
- Maintains strict adherence to confidentiality and HIPAA requirements.
Other Functions, Duties, and Responsibilities For All Volunteers and Employees
- Supports and models individual behavior consistent with the mission, vision and values of Livingston HealthCare’s Standards of Excellence.
- Demonstrates commitment to customer service.
- Builds effective working relationships and treat others with respect.
- Interacts with customers (Patients, co-workers and visitors) in a warm and friendly way.
- Takes immediate action to meet customers’ needs or requests’.
- Listens to understand what customers have to say.
- Demonstrates and encourages an ethic of open and effective communication and teamwork throughout the organization.
- Adheres to Livingston HealthCare’s Code of Conduct and Livingston HealthCare and departmental compliance policies.
- Communicates with the Volunteer Coordinator or primary department contact person in the event of an unexpected absence or schedule change.
The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.
- Knowledge of basic office functions and technology.
- Good verbal and written skills with attention to detail.
- Must treat patient, employee, clinic and hospital information as confidential.
- Positive attitude and flexibility, team player, cooperative, and customer focused.
Additional Desirable Qualifications
- Previous volunteering or community service experience
- Previous office or medical experience.
- Knowledge of medical terminology.
- Mature personality with sense of responsibility and integrity, and a desire to serve their community.
- Position requires standing for long periods of time, walking, stooping, kneeling, crouching, and pushing wheelchairs with/without patients.
- Frequently required to reach with hands and arms while sitting or standing.
- May regularly lift and/or move up to 25 pounds.
- Specific vision abilities of close vision, distance vision, and depth perception required.
Machinery and Equipment
Position requires the operation of a possible combination of the following equipment: computer, photocopy machine, fax machine, telephone, printer, and scanner.
Volunteers must complete background check, functional agility test, PPD test, and volunteer orientation before service can begin.
- Must be 16 years old at time of application to volunteer (sorry, no exceptions).
- Must obtain and submit a personal recommendation from a school counselor, teacher, coach, or an adult non family member who has worked with you in a supervisory capacity.
- Must obtain and submit written consent from Parent or Guardian.
- Must obtain and submit emergency contact information form.
- Provide MMR immunization records.
- Junior volunteers will be subject to a PPD test and functional agility testing. No drug testing required.
Junior Volunteers must complete background check, PPD test, and Junior Volunteer orientation before service can begin. Recommendation form, Parent/Guardian consent form, and Emergency Contact form available after application received and reviewed by LHC staff. Junior volunteer orientation will be held separately from general volunteer orientation to avoid conflict with academics.
For more information about volunteer opportunities, please contact Ashley Peterson at 406-823-6648.